I had a storage unit on Plainfield and the employee stole 150.00 from me and it was my free month never received a refund and then had to get uhaul truck from there on Plainfield and they charged me for gas I put in before I returned it so I had put 55.00 in tank before I returned it this location I haven't had that issue yet but I called and never received call back from office and never got it back or put as a credit
This company was a nightmare to rent from. I don't usually write reviews but this experience was so bad. We rented a truck to move our things from out apartment to a storage unit in town and were told that it would cost $73 for a day. Somehow to uhaul a day means around five hours because my husband rented the truck around two in the afternoon and realized that the contract was until 7 that same evening! How are people supposed to move in less than five hours?! When my husband pointed this out to the lady at the desk she said she couldn't do anything and that he would have to call to change it (because she couldn't do her job.. ?) We called that evening and were on hold so long that we decided to call the next morning and were on hold again, this time for 45 minutes. When we finally reached a rep, we were told that the truck was late and we would be charged for two days. We explained the situation and she said she would waive the charges for the second day we would just have to return the truck before 7pm. We returned the truck that afternoon and thought it was fine until I checked my bank account and realized we had been charged over $150! We were out of the country at the time so I couldn't call but I emailed a uhaul customer service representative and after a week of waiting finally received a response that our refund was being processed still and we would see it reflected on my bank statement three to five business days later. Still no refund and it's been like three weeks. So basically only rent from this company if you want to deal with incompetent people who rip you off.
Outstanding. Good people.
Good service..friendly, helpful and professionally excellent.
Slow service, but well stocked.
U-Haul Trailer Hitch Super Center at Centerpointe Mall is a Canadian Storage based in Grand Rapids, Manitoba. U-Haul Trailer Hitch Super Center at Centerpointe Mall is located at 3811 28th St SE, Grand Rapids, MI 49512, USA, Grand Rapids, Manitoba 49512, Canada.
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