U-Haul Moving & Storage at Plainfield Ave — Storage in Grand Rapids

ALL reviews about U-Haul Moving & Storage at Plainfield Ave

• Phillip Brossia

  Added 2018.10.13

  Had these guys fix some bad wiring in my Jeep for trailer lighting. They did a good job, and did it pretty quickly. Only knocking them a point for the price on the rentals. Every truck I rented from here cost me way more than I feel it should, though they do seem to be in line with other companies that do the same thing.
• Lisa Gillespie

  Added 2015.12.19

  Installed electrical for a hitch. It did not work correctly and we had to return to have it fixed. Had to take time off work both times. Just went to rent a trailer from U-Haul and lo and behold the electrical doesn't work correctly so we can't take the trailer. Do not use this company. A general manager would not okay a discount on using one of their vans since we would not be able to pick up furniture with the trailer that day.
• Jessica Simmons

  Added 2015.03.16

  If I could select a negative star rating it would make this review more accurate. A) We went in 6 days before we needed a trailer and reserved a trailer with an agreed upon price.B) Employee messed up our days and we called back to a call center and got our reservation fixed. At this time we double checked the price and accuracy of our reservation and everything was good to go.C) 30 mins before the store closes the night before we were picking up the trailer we get a voicemail and e-mail stating our reservation had been canceled due to an employee quoting us at a wrong price. ** excuse me, but you had 4 days to review this reservation and address the problem with us so we could budget appropriately or find another solution.D) the gentlemen who canceled the reservation said he would try to fix the problem and called me back an hour later (now any other business to try to rent from is now closed for the night and we are leaving tomorrow) with a new price 3 times more and states that they didn't even have the trailer we reserved at the location we requested.So they didn't even have our trailer at all,The call center okayed a price but the specific U-haul location denied it saying that it was flaggedAnd I find out the original employee got reprimanded when he called and verified the price while we were there.They broke our reservation within 24 hoursDidn't have the trailer we requested days priorCouldn't uphold a price both the location and the call center okayed originally...And we're a family of six possibly out a trailer the day before we left when we did our due diligence and gave plenty of time to have everything ready.Get your act together Uhaul. I highly, highly highly recommend a different company or at least a different location. Also make sure that the price they say will indeed be the price, and that they will even have the equipment that you need available. This situation was handled very poorly.I understand mistakes happen but 30 mins before you close the night before the reservation is not the time to cancel a reservation and then state you don't even have the equipment.
• Nickolas Kasten

  Added 2014.11.27

  Called to make a reservation and was assisted by a very rude woman on the phone. I guess I should be sorry for having her do her job on this Tuesday morning. Hopefully when I pickup the trailer I'll have a better experience.
• Mark V

  Added 2014.07.22

  Would rate higher if prices on storage units that are the backs off u-haul trucks put side by side would quit going up to cover other expenses for u-haul storage facilities that have climate control & lights so you can see in your unit. NEW EMPLOYEES AREN'T PROPERLY TRAINED ESPECIALLY WHEN IT COMES TO COLLECTING PAYMENTS ON STORAGE UNITS. DON'T KNOW WHAT THE HELL THEY ARE DOING OR HOW TO DO THE JOB PROPERLY. MORE ADVANCED TRAINING NEEDED.