Horrible experience. Reserved online selected store then get an email stating I needed to go to a different location that was way out of the way. I get there 15 min early and there is a huge line with one person working. Finally after 20 minutes a manager comes and starts taking people. I get to the front of the line pay and he says he will be right out to check the trailer. Another half hour goes by and I cant get to the trailer because of trucks parked in front of it, I finally had to go back on to get their attention and he comes out and gets me on my way. Overall time at location 1 hour 10 min. By the time I was able to get to where I was going I had missed out on the item I was trying to buy. Coming back I could not get in the parking lot because trucks parked in the entrance. Needless to say I will not be back, i have wasted money and time because of this stores ineffiecncy
The location is ideal. Parking is a bit congested near the front. Customer service overall seems friendly, professional, and will correct mistakes. If offered supplemental insurance, as a general rule of thumb the low cost of the insurance is well worth the risk coverage, unless you have read through your drivers insurance policy and know all the perils covered for given situations. Make sure to ask staff for check-in vehicle inspection to identify issues with the vehicle that were not previously marked, if not prompted. Depending on the time of day and day of week, lines can get a bit long but still seem to flow.
DO NOT USE THIS LOCATION! I sat in the waiting room for over 10 minutes with nobody in sight. Then they rushed me through the rental process without letting me walk around the truck. When I got it to my home my wife told me there was front passenger damage. It was a minor scrape and the top blinker was missing. Needless to say I called UHaul and reported it. I had coverage so it didn't really matter, but I wanted to clear the air and let them know it wasn't me. They told me it had already been reported so I thought it was over. Only to find out they filed a claim stating I did the damage. Find some friends with trucks and trailers before you rent from this organization.
I DON'T like the idea of the propane person running my credit card on what looked like her personal cell phone. If you don't understand this concern and why then you should read about all the scams out there. Surely uhaul can afford a safer way of running credit cards
This U-Haul is like a hidden gem right on 28th street! First of all, if you EVER need boxes, look no further! Their boxes are the cheapest in town, by far. TIP> if you have young kids or know of any, heres a great birthday present for the imaginative types: go to U-Haul, get a bunch of big boxes, box tape, and markers/paint, and they can set up their own city/castle/maze/etc! My neighbor did this one year for a whole Superhero City for her kids birthday party. They played in it with the neighbors the entire summer! TIP> They also have a bin around the corner inside with FREE (sometimes partially damaged) boxes! Easy peasy.So the staff was friendly and smiling when we came in, and we were amazed by the plethora of items available for purchase. Everything was reasonably priced. I know where Im going when we move.....someday!
U-Haul Moving & Storage at Centerpointe Mall is a Canadian Storage based in Grand Rapids, Manitoba. U-Haul Moving & Storage at Centerpointe Mall is located at 3815 28th St SE, Grand Rapids, MI 49512, USA, Grand Rapids, Manitoba 49512, Canada.
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