Were do I start! So I take my child to this mall all the time to play in the play area and buy her clothes. The play area is across from Kay jewelers. While I was leaving the play area to go change my 1 year olds diaper I was stopped by a cop in front of everyone and she said I was accused of stalking by two girls who work at Kay jewelers. The officer asked me if that was the case lol of course not are you kidding me Im with my child and I guess Ive ran into these same to girls twice at two different coffee shops in the morning by coincidence not stalking. So now I was being stopped by an officer at the mall in front of everyone with a child who needed to get changed. Sorry but NOBODY messes with me and gets in the way of my child needing something she needs to have done so I am sueing Kay jewelers or more so the two who slandered me. I will take it to court. Hope those two feel great about themselves!! Thats my baby girl and thats one thing you dont mess with!
I bought two rings and a bracelet from Kays jewelers in 2017. The items are some of my favorites. Opening a card helped me to purchase items. It also gave me a chance to improve my credit score. I have recieved good care from them. They cleaned some of my other jewelry for free and gave me free values on some jewelry that i did not purchase there. They recently did a staff change this fall and i don't know what happened. Now it is all black workers. It could be mixed, because i don't feel too comfortable there.
If I could give this store a zero I seriously would do so. I took my rings in to be soldered as it was an enhanced wedding band & my engagement ring, it took 21/2 to 3wks to get back just so I could go in and find that they sized it down a whole to sizes!! When I complained I was told "it's because when you solder 3 rings together it gets smaller" . Well I'm sorry but it is not made of cloth for one and secondly it is 2 rings!! I was promised I would have it back by a certain date and called to verify it was in before heading that way to be told it may be in tomorrow!! Manger is rude and disrespectful and I am still waiting on my ring!!
I want to like Kay, I really do. But this is a joke. At this point I won't go into all the details of the slew of issues I've had with Kay and this specific location but the headaches and time I've spent trying to get updated on orders is not worth it. Wouldn't have purchased my husband and my wedding rings from them knowing what I know now.
So they lost my jewelry when ALL it needed was a new clasp. They sent my watch out to be fixed and it's been 2 months of no word! I am standing out side the store in Woodland mall which has posted open hours on Sunday as 11am on Sunday and it's 11:45 and the gates are still down! smh this store has been sich a waste of time I'd advise anyone to save there energy and money and go some where else. No matter how many new managers they hire it will never get better.
Kay Jewelers is a Canadian Jewelry Store based in Grand Rapids, Manitoba. Kay Jewelers is located at 3155 28th St SE space g-111, Grand Rapids, MI 49512, USA, Grand Rapids, Manitoba 49512, Canada.
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