The entire staff is fantastic and knowledgeable, and i am always treated very well when I am at Keystone Pharmacy. Additionally, I want to give a special shout out to Dr. Dave who I believe is the owner of the pharmacy. He took time out of his day to do a consultation with me on a treatment that ended up saving me hundreds of dollars per month, and changed my life for the better in many ways due to the results of said consultation. I will utilize Keystone Pharmacy for all of my pharmaceutical needs for as long as I live in the greater Grand Rapids area, and if I were to move away would make the drive to go to Keystone if within an hour's driving distance. It is THAT impressive of a business.UPDATE 8/10/18:My review above holds and I want to add to it regarding the customer service at Keystone: it is absolutely second to none. About a month ago, the above-mentioned compounded medication appeared to have run out far earlier than it should have, and I thought maybe I was dosing it wrong despite ensuring that I was following the instructions. I received a call from Keystone's quality control rep who walked me through the cause of the issue step-by-step, and it turned out I was not out of the medication but was using the pumping mechanism incorrectly. This phone call from the QC rep saved me approx. $150 as I would have erroneously refilled the medication had I not been given the time and attention I needed at that moment to learn the cause and solution of the issue I was having.Additionally, Keystone reps know me by name and use my name when greeting me, which is every single time I walk into the pharmacy. It's little touches like this that have made me a customer for life and that prompted me to update this review with further anecdotal evidence of the five-star rating I gave 8 months ago.
Brandi Grimmer was such a a great help! She was able to recommend some thing to help with fatigue. She was great. Highly recommend
I'm very thankful for Keystone Pharmacy. They compound several meds and OTCs, saving my family a tremendous amount of time. I am always impressed by their responsiveness and customer service, always quick to call back if I have a question and helpful / friendly when I show up to pick meds up. As an outsider looking in, I am quite impressed by what I perceive their internal culture to be, as well.
Brandi Grimmer is a peach! I went in yesterday and I was looking for tea tree oil and grape fruit seed extract. She knew right away the perfect thing that would work for what I was trying to accomplish, something I never would have thought to look for and was so helpful with answering my questions. She was so sweet and kind, I was very impressed with her and the whole experience! You're lucky to have her there.
This place is incredible! I love the deals and being a keystone gold member which has so many benefits! All the staff members are incredible. I have had the privilege of interacting and placing special orders with Brandi several times.
Keystone Pharmacy is a Canadian Pharmacy based in Grand Rapids, Manitoba. Keystone Pharmacy is located at 4021 Cascade Rd SE #50, Grand Rapids, MI 49546, USA, Grand Rapids, Manitoba 49546, Canada.
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