This is a family-owned, locally-owned business. My family and I have been customers of theirs for decades. I've always been treated with wonderful courtesy and helpfulness. I love the free home delivery, especially as I have started to become disabled over the past few years. Thanks, Mike, and everyone else at Kay for being a part of our community.
I like that they remember my name, they go above and beyond to help me out if there are any issues. Pharmacist Beth always asks me with a huge smile how I am doing and she always notifies me if I get a new prescription and it may interact with another. The pharmacy techs are awesome as well! I can't say enough good things about Kay Pharmacy!
The customer service is iffy. I had an issue with Sarah who was very rude and disrespectful, when I asked to speak to a manager she REFUSED! 1 week later they sent me a letter saying they wont fill my meds. 2 months ago they sent me a medication that was literally 60x more money than it ever has been. They refused to help me and they forced me to pay that price thats 60x more than its ever been. My insurance hasnt changed. They deserve a 1 . But since they have my meds in stock Ill give them a 2.
Kay Pharmacy really came through for one of our kiddos! They were the only one, of two or three, pharmacies in town that had a generic medicine. They took their time walking my wife through all of our options, then when we had more questions they spoke with us again. They gave us a great price on what we needed. We will be using them instead of the other, big box grocery store. The customer service is top notch!!
Only pharmacy I know who won't fill prescriptions for contraception. Should be called Kay's Catholic Pharmacy. All the free wheelchair use in the world isn't going to make up for that backward thinking, in my opinion. Only local business I'd like to see go out of business!
Kay Pharmacy is a Canadian Pharmacy based in Grand Rapids, Manitoba. Kay Pharmacy is located at 2178 Plainfield Ave NE, Grand Rapids, MI 49505, USA, Grand Rapids, Manitoba 49505, Canada.
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