Very helpful, patient and kind staff
I was prescribed Otezla by my doctor and have had the pleasure of working with Hometown in getting it filled. This is an extremely expensive medication and Hometown has gone over and above in making sure I can continue taking this medication. They are wonderful people and so caring!! I am so impressed and cannot express my gratitude enough.MJ Elliott
They were great when they were Village Pharmacy but now they are hopeless. My father gets pill packs from them and they have left pills out or put the wrong pills in more than 5 times. Only because I check the pills each week for my father did I notice, I wonder how many elderly people who have no one looking out for them are missing or getting the wrong pills each week. 3 times they have completely forgotten my father's blood pressure medication. The last time his blood pressure got out of control, he had a massive stroke so this is a crucial med for him. When I called to complain, they acted like it was no big deal and the "manager" Jan, was extremely rude, seemed annoyed that she had to send a new pill pack and even had the nerve to tell me to calm down. Outrageous that a pharmacy doesn't take getting the prescriptions right seriously. If someone misses a pill for a week, there are serious withdrawal symptomsThey also don't match the pills to the information sheets they provide. Each week is a different brand of drug, often mixing different brands within the pill pack which makes it very hard to determine if the right pills are in the pack. It's really insane that you can't trust a pharmacy to get your pills right.
I love everyone that works here. They all know me by name and are always so helpful.
A prescription was called over for my son at 11am from his doctors office. I called as I was leaving to also request a couple of refills on his prescriptions. Was told everything would be filled shortly. Arrived 5 HOURS later at 4pm and they hadn't even started his prescriptions. I waited for an additional 20 minutes and was given a package with only the refills. Now at nearly 430 I'm told that the prescription that was called over from the doctors office was never even filled because they had to special order it. Something they could have mentioned on the phone, called me about in the 5 hour timespan before my arrival or during the 20 minutes I sat and waited. No apologies. No remedy to fix the situation just an oh we don't have that. Luckily I was able to call his doctors office with a few minutes to spare to get it sent to a different pharmacy, had I not we would have likely ended up back in the hospital due to my son having numerous chronic health issues one in which this medication was needed for today. Not whenever they decided to order it for. I'll be moving our care to Walgreens from now on
Hometown Pharmacy is a Canadian Pharmacy based in Grand Rapids, Manitoba. Hometown Pharmacy is located at 4252 Kalamazoo Ave SE, Grand Rapids, MI 49508, USA, Grand Rapids, Manitoba 49508, Canada.
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