I was charged (actually double charged) for a diagnostic that was never completed. I came home to soaked carpet because they didn't tighten the one valve they did check. Had to fix it myself. They tried to sell me a new water heater that I didn't need. After 5+ requests reaching out, the owner could not be bothered to even respond. I called Godwin and they corrected the issue quickly and professionally. Buyer beware. This is not a company you want to deal with!
We needed to have new drain tile installed in our basement. Prior to this, we needed a bathtub and toilet removed from a bathroom and our hot water heater disconnected and moved away from the wall. I called Penning and they assigned Brad to the project. He arrived at the scheduled time and performed the work as quoted.After the drain tile was installed, Brad returned to reconnect the hot water heater. Because the bathtub had broken when removing it, due to the installation methods of another plumbing company, Brad had recommended what style of tub and walls to purchase and where. This he installed and it looks great.Penning and Brad provided excellent service. They communicated each step of the way. They recommended other needed repairs, not to run the cost higher, but because a main valve needed replaced and the old tub faucet and cartridge were bad. Communication was great and Brad was always prompt, courteous and professional.If I ever need plumbing and electrical service, I'm calling Penning Heating, Cooling, Plumbing, and Electric.
Brad from Penning came over after 2 other plumbers looked at a problem at one of my investment properties. One was not able to fix the problem and the other tried to gouge me ($875.00 to fix a bathtub leak). Brad was extremely professional, transparent and fixed the problem within an hour. Also fixed a minor problem on the toilet at no charge. Great experience. Highly recommend Brad and Penning Plumbing.
We were very pleased with the service which Jeff S. gave us with the installation of our new water heater. He explained the situation clearly and was very prompt in the completion of the job. And beside that he is a very nice guy, very personable.
Our technician, Brad was very pleasant and helpful. However that is the only positive I can say. We have been customers of Penning for several years and are getting tired of the price gouging we have experienced. We simply needed a garbage disposal replaced and first of all they could give me no pricing over the phone and told me we can pay a lot or a little for a new disposal. They will Not even tell you the pricing options over the phone because they know we would never have them come out if they gave us the prices they showed us today. The band-aid option which was to simply replace the same model we had , which retails at Home Depot for $130, was $433 with no guarantee. The job took about 30 minutes from start to finish. The next option was over $633 with a few extras such a leak test and 6 month warranty. There platinum options was over $1000 for a garbage disposal!!!! I feel sick that I paid what I did for a job that probably should be $250 at most with parts and labor. I will not be calling Penning in the future for any work because they definitely have mastered the art of price gouging customers. I understand that companies need to make money but whatever happened to fair and honest pricing based on true costs of part and labor? When I called the office for an explanation I was simply told sorry I was also asked what I was expecting to pay. When I said the same exact disposal retailed for $134 at Home Depot all I got was oh, ok. Would love an explanation how they come to their pricing. I realize that I authorized the job but felt immediate remorse and began calling around to other companies for future needs.
Penning Plumbing, Heating, Cooling, & Electric is a Canadian Plumber based in Grand Rapids, Manitoba. Penning Plumbing, Heating, Cooling, & Electric is located at 7597, 584 44th St SE, Grand Rapids, MI 49548, USA, Grand Rapids, Manitoba 49548, Canada.
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