I wish I could write a good review because the store looks cute, but the customer service is the worst and their furniture isnt any better. When I first received my furniture (which was in July) there was some issues from the start some issues were handled, but they still havent fixed my sectional. It is not align properly and the cushion on the chaise is not align properly either. After waiting a couple of months for a furniture company to fix my sectional theyve said theres nothing to do and it just looks like that. I am not happy at all. Apart from that When I initially contacted them about the sectional it took them several days to get back to me, I express how that is not okay, and they responded that I am not the only customer, that is not a way to talk to a customer especially from a company who take pride on being local. I now want my money back (which they told me I couldnt) or I want a new sectional that is align correctly. I will update this review if they bother to fix my issues.
Customer Service could be better. Following up with customers in order status would be a big help. Having to call for order updates isnt efficient. However, weve been pleased with selection of items.
My wife and I purchased a large England sectional that was a floor mode during the recent Memorial Day sale. The floor model discount was excellent and the couch is so comfortable. We are very pleased with the end product. I personally really like he lifetime frame warranty and was impressed with Ken and Jennys relaxed (not pushy) and genuine customer service. Highly recommend as we will be back!
In the middle of buying and selling a house we knew we wanted new furniture. I saw a picture on Facebook for this beautiful dining room set that would fit our new house perfectly on Great Lakes page. We also found the dining room table at another store that happened to be a little less. Not only did Great Lakes price match but they went above and beyond to help us. The service was great, we found the perfect couch and a chair with a recliner in it, matched our couch and pillows, along with buying side furniture that matched our dining set. Delivery was fast and easy. If we ever need to buy more furniture, we will most definitely head to Great Lakes first!
Great Service. Can't wait until we get are new sectional
Great Lakes Furnishings is a Canadian Furniture Store based in Grand Rapids, Manitoba. Great Lakes Furnishings is located at 2995 28th St SE, Grand Rapids, MI 49512, USA, Grand Rapids, Manitoba 49512, Canada.
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