Couch came with rips and tears all over it! We called immediately after they dropped it off to try to get a new one/ replacement. Juan said he would be going to the Chicago location Monday to pick one up and could have it to us by Wednesday or Thursday that week. My husband tried getting a hold of him 15 times through the cell phone number they provided to us. He never answered or called him back. I finally called the store Sunday after a month of having these junk couches! They said I would get a call back Sunday night or Monday. Never got a call. I called Wednesday and said I never got a call back. They said they could set up delivery for the next day Thursday 3/1/18 between 12PM-6PM. I stayed home all day with my 4 and 2 year old waiting for them to come. THEY NEVER SHOWED UP!! I called and they said their delivery people had long distance deliveries that day in Holland, Muskegon, and twin lake. He said they are going to call me and let me know if they will still have time tonight to go back to the warehouse pick up the couch and deliver it to my house. We live in Grand Rapids. About 20 minutes away from the warehouse. He said he would call. Never got a call! Never got our couches!! I will be contacting the BBB about them because this is not right! Hopefully we can get it today!
I have waited two months for cushions and pillows from this location. When I initially went up there the old manager Juan was not helpful and basically told me to contact the DM that he couldn't do a single thing about ordering cushions and pillows. All though the DM seemed very nice over the phone, its been nearly two months and I have yet to receive my cushions and pillows that he said he would have Juan order for me. Well come to find out Juan the old manager never placed the order and Matt the new manager said he would place the order for me. So here I am waiting again - I called him again today and he cut me off the entire conversation , talked over me and told me "It's not my fault your apartment got vandalized - we are doing you a favor" basically saying he doesn't really have to order this for me all though they were very happy to take my $600 dollars and sell me on a warranty insurance that "covers literally everything" according to them except this. So now I have a ripped up couch and no real answers from the DM or the not so nice manager Matt. I do not recommend this place to anyone! Save your money people.*********** UPDATE! I spoke to the DM and again he was very nice and because of all the issues he is now giving us the cushions and pillows free of charge. All though he was very helpful - I don't see myself purchasing anything from this place again because of the rude staff and the amount of time it takes to receive anything.
Salesperson ordered wrong even though she acted like she knew what she was doing....so delivery was wrong....then was lied to repeatedly by another sales representative...ask manager to call me still waiting...tomorrow if I dont hear from manager to clear up this huge mess of theirs. Will be filling a claim with BBB, Maybe then the manager will do his job & return my call. NEVER EVER WILL I DO BUSINESS WITH THIS COMPANY AGAIN VERY UNPROFESSIONAL
I ordered a pink bed frame with drawers and paid for the bed frame and delivery but when it got delivered it was a wrong bed frame so I called the store and told them that it was the wrong one and the lady that worked there said that she would reorder the frame and have it delivered within a couple of weeks! Well it is now month 4 and still no bed frame and i called the store and then told me that i have to pay extra for the other bed frame!!!1) It's not my problem or mistake that they screwed up.2) How come i wasn't told the last time i talked to them that i had to pay extra for the product i ordered in the first place?3) Why are they telling a customer that they will deliver it within 2 weeks and have a customer wait 4 month only to find out they screwed up and want to charge me more!!!! Are you freaking kidding me? People save your money and go else where. And the store manager juan needs to learn how to talk to customers and not call them "buddy" when they ask for the corporate phone number.Walmart has a better furniture selection then American Freight Furniture.
I ordered two sectionals and a lamp in the beginning of February 2018. My in-store experience was great, Matt was helpful throughout my entire process. However the waiting period was ridiculously long, almost 3 months even though I was told 2-4weeks. I got impatient sitting on my floor and having 4 kids that whole ordeal was painstaking. I just wish they would reach out to thier customers when the fall through on their word a simple phone call would have made me feel more valued as a customer. When I finally received my couches the delivery guys were phenomenal set up took no time and they even reimbursed me for my delivery fee due to the long wait! Overall I'd order again I'm absolutely in love with my new furniture.
American Freight Furniture and Mattress is a Canadian Furniture Store based in Grand Rapids, Manitoba. American Freight Furniture and Mattress is located at 3125 Lake Eastbrook Blvd SE, Grand Rapids, MI 49512, USA, Grand Rapids, Manitoba 49512, Canada.
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