Read all the small print. Was charged $44 to park for 17 hours. In big bold it said "Daily Max $22". In small print below it says you get charged an extra day starting at 4am. Contacted them and they were not apologetic and pointed out that the sign does say that. Not honest advertising in my opinion and way too expensive for a small city. Will not stay at any of their lots again.
Very poor customer service and terrible pricing policy. I parked for 4 hours, in the midtown parking ramp near Lyon and Monroe, while volunteering at a charity event. When I left I was billed $20. Their daily Max rate is $22 per their director of operations. In any industry this is disproportionate price gouging. I could see saying 8 hours was a day. Then my parking should have cost $11. Not $20. I'll be contacting the City Clerks office, the new city manager, and the Better Business Bureau. After contacting Ellis, I was told I should have read their sign better and that the city endorsed them in this policy. The city better do something fast because pretty soon there will be petitions and protests. These people are the worst and are abusing their interactions with residents and visitors in the city of Grand Rapids. Our city should be ashamed to do business with these thieves.
I have never experienced such terrible customer service. I went to leave a parking lot and I only had cash. The machine I went to had a red light because appearantly something was wrong with the machine and it quit accepting it. I didn't have a debit card and there was at least ten cars behind me so I pushed the help button. The women that answered was so rude and completely unapologetic! She said well your going to have to go to other one. What am I suppose to do, get out and back up all the cars behind me!! Never once did I get an apology and she was honestly the rudest person I have ever dealt with when it came to the fact that it was the company's own fault for having the Machine being down. Completely uncalled for and ridiculous!
Always parking available when Ive went down there. Even during ArtPrize.
WORST SERVICE EVER!!! Machine wasn't accepting my ticket - got hung up on THREE times trying to get assistance. Incredibly rude. I've had better customer service experiences with the DMV!
Ellis Parking Company is a Canadian Parking based in Grand Rapids, Manitoba. Ellis Parking Company is located at 40 Pearl St NW #824, Grand Rapids, MI 49503, USA, Grand Rapids, Manitoba 49503, Canada.
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